Restaurant Operations Leader — Guest Experience

CAVA; Roanoke (VA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

Pet Insurance plus more!

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and"

FREE CAVA Meal for every shift worked

Ground-floor growth opportunity

Job summary

CAVA is seeking an Assistant General Manager to bring our mission and values to life for guests and Team Members in our Roanoke restaurant. You will partner with the General Manager and Area Leader on store action plans, financial results, and developing hourly Team Members through coaching, scheduling, and performance feedback.

This role emphasizes leadership, guest service, and operating excellence, including forecasting, labor management, inventory, food safety, and cash handling.

Qualifications

• 1-2 years of supervisory/management experience in restaurant or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.
• Ability to adapt to a fast-paced environment and solve problems effectively.
• Willing to work flexibly (including at night and on weekends) and to travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.

Skills

Leadership

Team management

Communication

Customer service

Adaptability

Budgeting

Regulations knowledge

Fast-paced environment

Flexibility

Travel willingness

Tools

Point-of-sale systems

Inventory software

Job description

CAVA is seeking an Assistant General Manager to bring our mission and values to life for guests and Team Members in our Roanoke restaurant. You will partner with the General Manager and Area Leader on store action plans, financial results, and developing hourly Team Members through coaching, scheduling, and performance feedback.

This role emphasizes leadership, guest service, and operating excellence, including forecasting, labor management, inventory, food safety, and cash handling.