Restaurant & Operations Leader | Fast-Pace Guest Experience

Dave & Buster's Inc.; Orlando (FL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Short-term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

FUN work environment

Grow career opportunities

Job summary

Dave & Buster’s Inc./Main Event Entertainment in Orlando, FL, is seeking an experienced Restaurant & Operations Manager to lead strategic initiatives, oversee standards, and drive guest satisfaction in a fast-paced entertainment-driven setting.

You will direct hourly teams, manage costs, and champion a memorable guest experience while maintaining core values and coordinating with the management team for timely results. This role requires leadership, flexibility, and a hands-on approach.

Qualifications

• Must be 21+ years old.
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Team leadership

Guest experience

Cost control

Staff training

Communication

Job description

Dave & Buster’s Inc./Main Event Entertainment in Orlando, FL, is seeking an experienced Restaurant & Operations Manager to lead strategic initiatives, oversee standards, and drive guest satisfaction in a fast-paced entertainment-driven setting.

You will direct hourly teams, manage costs, and champion a memorable guest experience while maintaining core values and coordinating with the management team for timely results. This role requires leadership, flexibility, and a hands-on approach.