Restaurant Operations Leader: Elevate Service & Profit

Wendy's; Arnold (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Bonus Potential

Free Meals while Working

College Assistance

Education Rewards/GED Assistance

Life Insurance

Short & Long Term Disability

Direct Deposit

Referral Bonus

Tenure Recognition

Holiday Pay

Opportunity for Advancement

Sick Pay

Uniforms

Vacation

Company Match 401k

Job summary

Wendy’s is seeking a Salaried Restaurant Manager to lead daily operations, drive guest satisfaction, and oversee teams, schedules, and training. You will manage costs, analyze financials, and ensure health and safety standards while delivering a high-quality dining experience.

This role emphasizes leadership, accountability, and continuous improvement in a fast-paced setting. You will collaborate with the General Manager to optimize performance, develop staff, and implement strategies for

Qualifications

• Experience: At least 2 years of management experience in restaurant or hospitality.
• Leadership: ability to lead and develop a team and manage performance.
• Customer service: strong customer service skills and guest satisfaction focus.
• Financial acumen: experience in budgets, cost control, and financial targets.

Responsibilities

• Lead, motivate, and develop a team of employees, including Shift Supervisors and Team Members.
• Hire, train, and onboard new employees, ensuring understanding of roles and standards.
• Conduct performance evaluations, provide feedback, and support career development for staff.
• Create and manage employee schedules, ensuring adequate staffing during peak and off-peak hours.
• Address employee issues or conflicts promptly and professionally, ensuring a positive work environment.
• Ensure the highest level of customer satisfaction by maintaining service standards and addressing concerns.
• Oversee guest interactions to ensure positive dining experiences and loyalty strategies.
• Oversee day-to-day operations, ensuring the restaurant is stocked, clean, and running smoothly.
• Monitor food preparation to Fazoli’s quality standards and timely service.
• Review operational reports (sales, labor, inventory) to meet targets.
• Control costs by managing labor, food, and inventory while maintaining quality.
• Analyze financial reports to track revenue and expenses and implement cost-control measures.
• Handle cash management duties including deposits and cash register operations.
• Drive sales by increasing average check size and promoting offers.
• Oversee inventory management and coordinate deliveries to minimize waste.
• Perform regular inventory counts and reconcile discrepancies.
• Ensure compliance with health and safety regulations and conduct regular inspections.
• Train employees on food safety and sanitation procedures.
• Participate in local marketing initiatives and guest engagement strategies.
• Address operational challenges, staffing concerns, and customer issues promptly.

Skills

Management experience

Leadership

Customer service

Financial acumen

Problem solving

Communication

Organization

Attention to detail

Job description

Wendy’s is seeking a Salaried Restaurant Manager to lead daily operations, drive guest satisfaction, and oversee teams, schedules, and training. You will manage costs, analyze financials, and ensure health and safety standards while delivering a high-quality dining experience.

This role emphasizes leadership, accountability, and continuous improvement in a fast-paced setting. You will collaborate with the General Manager to optimize performance, develop staff, and implement strategies for