Senior Restaurant Manager: Lead Teams & Drive Growth

Wendy; Greenfield (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Bonus Potential

Free Meals while Working*

College Assistance

Education Rewards/ GED Assistance

Company Chaplain

Life Insurance

Short & Long Term Disability

Direct Deposit

Referral Bonus

Tenure Recognition

Holiday Pay (Thanksgiving & Christmas)

Opportunity for Advancement

Sick Pay

Uniforms

Vacation

Company Match 401k

Employee Assistance Program (ComPsych)

Unity Care

Job summary

Wendy’s is seeking a Salaried Restaurant Manager to lead daily operations, develop staff, and drive superior guest service. You will oversee budgeting, scheduling, and quality control to ensure a profitable, safe, and high-quality dining experience.

As a key member of the management team, you will mentor employees, maintain standards, and collaborate with leadership to implement sales strategies and operational improvements. This position offers room for advancement and comprehensive benefits.

Qualifications

• Minimum 2 years of management experience in restaurant or hospitality.
• Ability to lead and develop a team, manage performance, and foster a positive work environment.
• Strong customer service skills with the ability to resolve complaints and maintain guest satisfaction.
• Experience in budgets, cost control, and achieving financial targets.

Responsibilities

• Lead, motivate, and develop a team of employees, including Shift Supervisors and Team Members.
• Hire, train, and onboard new employees, ensuring they understand their roles, responsibilities, and company standards.
• Conduct performance evaluations, provide feedback, and support career development for staff.
• Create and manage employee schedules, ensuring adequate staffing levels during peak and off-peak hours.
• Address employee issues or conflicts promptly and professionally, ensuring a positive work environment.
• Ensure the highest level of customer satisfaction by maintaining service standards and addressing customer concerns or complaints in a timely and professional manner.
• Oversee guest interactions and ensure that every customer receives a positive and memorable dining experience.
• Implement strategies to enhance customer loyalty, promote repeat business, and resolve customer service issues effectively.
• Oversee day-to-day restaurant operations, ensuring the restaurant is fully stocked, clean, and running smoothly.
• Ensure that food is prepared according to Fazoli’s quality standards and served in a timely manner.
• Monitor restaurant performance, including speed of service, food quality, cleanliness, and overall efficiency.
• Implement and enforce company policies and procedures related to health and safety, food quality, and cleanliness.
• Review and analyze operational reports, such as sales, labor, and inventory, to ensure performance targets are met.
• Control costs by managing labor, food, and inventory expenses while ensuring high standards of quality and service.
• Analyze financial reports to track revenue and expenses and implement cost-control measures to meet or exceed profit goals.
• Handle cash management duties, including daily cash balancing, deposits, and ensuring proper cash register operations.
• Drive sales by developing strategies to increase average check size, promote special offers, and improve customer retention.
• Oversee inventory management, ensuring adequate stock levels of food, beverages, and supplies are maintained.
• Place orders and coordinate deliveries to ensure proper inventory levels and minimize waste or shortages.
• Perform regular inventory counts and reconcile discrepancies, reporting any issues to senior management.
• Ensure compliance with all local, state, and federal health and safety regulations, including food safety and sanitation standards.
• Conduct regular inspections of kitchen and dining areas to ensure adherence to cleanliness and safety guidelines.
• Train employees on food safety and sanitation procedures to maintain a clean and safe work environment.
• Participate in local marketing initiatives to drive brand awareness and attract new customers.
• Engage with customers through direct feedback to enhance customer experience and brand reputation.
• Address operational challenges, customer issues, and staffing concerns promptly and effectively.
• Make critical decisions regarding staffing, customer service, and operational adjustments during the shift.
• Identify opportunities for improvement and implement solutions to enhance restaurant performance.

Skills

Management experience

Leadership

Customer service

Financial acumen

Problem solving

Communication

Organization

Attention to detail

Job description

Wendy’s is seeking a Salaried Restaurant Manager to lead daily operations, develop staff, and drive superior guest service. You will oversee budgeting, scheduling, and quality control to ensure a profitable, safe, and high-quality dining experience.

As a key member of the management team, you will mentor employees, maintain standards, and collaborate with leadership to implement sales strategies and operational improvements. This position offers room for advancement and comprehensive benefits.