Restaurant & Operations Leader: Elevate Guest Experience

Dave & Buster's Inc.; Schaumburg (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

401K matching

FREE food

FREE gameplay

Leadership development opportunities

Growth opportunities across brands

Job summary

Dave & Buster's Inc. in Schaumburg, IL, is seeking the Restaurant & Operations Manager to lead our fast-paced restaurant/entertainment operation. You will supervise strategic initiatives, uphold standards, and coach hourly team members to exceed guest expectations.

You’ll oversee labor and COGS, recruit and train staff, and model our core values while ensuring a fun, safe, and high-performance environment. This role requires long shifts, weekends, and a passion for delivering an exceptional

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities.
• The ability to work weekends, nights, and holidays.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Team leadership

Guest experience

COGS & labor management

Hiring & training

Job description

Dave & Buster's Inc. in Schaumburg, IL, is seeking the Restaurant & Operations Manager to lead our fast-paced restaurant/entertainment operation. You will supervise strategic initiatives, uphold standards, and coach hourly team members to exceed guest expectations.

You’ll oversee labor and COGS, recruit and train staff, and model our core values while ensuring a fun, safe, and high-performance environment. This role requires long shifts, weekends, and a passion for delivering an exceptional