Restaurant Operations Leader: Drive ROI & Team Excellence

Guest-Services,-Inc.; Flamingo (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Guest Services, Inc. seeks a Manager to oversee unit operations and floor management, including food, beverage, equipment and staffing to achieve financial goals and company initiatives.

The Manager will mentor the management team, foster a high-performance culture, ensure exceptional customer service, and uphold safety, sanitation, and brand standards across all shifts. Qualified candidates typically hold a High School Diploma or GED (Bachelor's preferred) and have at least 3 years of related

Qualifications

• High School Diploma/GED required.
• Bachelor’s or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; team leader; problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; ensure budget compliance.
• Schedule, supervise, and participate in unit operations.
• Recruit, supervise, train, schedule, discipline, and direct management and staff.
• Maintain accounting records, daily reporting, and cash control.
• Manage P&L statement.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment including standards for maintenance, food handling, sanitation, hygiene.
• Notify District Manager of safety or quality issues.
• Act as Company’s contact with clients.
• Represent the company professionally with clients, guests, vendors.
• Maintain awareness of safety issues and report them.

Skills

Customer service

Team leadership

People management

Problem solving

Communication

Organization

Education

High School Diploma/GED

Bachelor’s or Business Degree

Job description

Guest Services, Inc. seeks a Manager to oversee unit operations and floor management, including food, beverage, equipment and staffing to achieve financial goals and company initiatives.

The Manager will mentor the management team, foster a high-performance culture, ensure exceptional customer service, and uphold safety, sanitation, and brand standards across all shifts. Qualified candidates typically hold a High School Diploma or GED (Bachelor's preferred) and have at least 3 years of related