Restaurant Manager: Guest Experience Leader

Concord Hospitality Enterprises; Washington, Northern (District of Columbia, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality Enterprises seeks a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while achieving operational and financial goals.

You will guide staff to maintain high service standards, ensure quality and timely service, and collaborate with the Chef on beverage operations and staff development. This role emphasizes guest satisfaction, team growth, and responsible cost management.

Qualifications

• Experience in restaurant management, hospitality, or food and beverage operations.
• Strong leadership, communication, and organizational skills.
• Commitment to guest satisfaction and team development.

Responsibilities

• Deliver friendly, professional service and maintain high standards of food quality, presentation, and guest satisfaction.
• Ensure meals are served promptly, with proper portioning, plating, and temperature.
• Train, mentor, and develop staff in service sequence, product knowledge, and performance expectations.
• Lead daily service briefings and ongoing staff development programs.
• Monitor daily restaurant performance and provide coaching, feedback, and evaluations.
• Collaborate with the Chef on food production, quality, and presentation.
• Oversee selection, pricing, and procurement of beverages, including wine and liquor.
• Assist in financial planning, budgeting, and achieving restaurant sales and cost goals.
• Execute marketing initiatives, enhance guest experience, and identify revenue opportunities.
• Maintain labor management and cost controls in line with financial objectives.

Skills

Leadership

Communication

Hospitality

Organizational

Job description

Concord Hospitality Enterprises seeks a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while achieving operational and financial goals.

You will guide staff to maintain high service standards, ensure quality and timely service, and collaborate with the Chef on beverage operations and staff development. This role emphasizes guest satisfaction, team growth, and responsible cost management.