Restaurant Experience Leader

Concord Hospitality Enterprises Co.; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Disability insurance

Job summary

Concord Hospitality Enterprises is seeking a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

The Restaurant Manager will oversee service standards, collaborate with the Chef on menu quality, manage labor and cost controls, and drive revenue opportunities through marketing initiatives.

Qualifications

• Experience in restaurant management or F&B operations.
• Strong leadership, communication, and organizational skills.
• Commitment to guest satisfaction and team development.

Responsibilities

• Deliver friendly, professional service and maintain high standards of food quality and guest satisfaction.
• Train, mentor, and develop staff in service sequence, product knowledge, and performance expectations.
• Lead daily service briefings and ongoing staff development programs.
• Monitor daily restaurant performance and provide coaching, feedback, and evaluations.
• Collaborate with the Chef on food production, quality, and presentation.

Skills

Leadership

Guest Service

Operations Management

Team Development

Job description

Description

Concord Hospitality is seeking a dynamic Restaurant Manager to lead our food and beverage team, delivering exceptional guest experiences while meeting operational and financial goals. This role ensures quality, consistency, and service excellence in all areas of the restaurant.

Key Responsibilities:

• Deliver friendly, professional service and maintain high standards of food quality, presentation, and guest satisfaction

• Ensure meals are served promptly, with proper portioning, plating, and temperature

• Train, mentor, and develop staff in service sequence, product knowledge, and performance expectations

• Lead daily service briefings and ongoing staff development programs

• Monitor daily restaurant performance and provide coaching, feedback, and evaluations

• Collaborate with the Chef on food production, quality, and presentation

• Oversee selection, pricing, and procurement of beverages, including wine and liquor

• Assist in financial planning, budgeting, and achieving restaurant sales and cost goals

• Execute marketing initiatives, enhance guest experience, and identify revenue opportunities

• Maintain labor management and cost controls in line with financial objectives

Requirements:

• Experience in restaurant management, hospitality, or food and beverage operations

• Strong leadership, communication, and organizational skills

• Commitment to guest satisfaction and team development

Why Concord?

We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance

• 401(k) with company match

• Tuition assistance

• Discounted stays at Concord managed hotels

• Training, development, and career advancement opportunities

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. At Concord, we value our associates, support growth, and create a fun, engaging work environment.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality