Restaurant Operations Leader — Drive Guest Experience & Team Growth

Shake Shack; Louisville (KY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay bonuses

Meal discounts

Corporate discounts

Job summary

Shake Shack in Louisville is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and drive hospitality excellence. You will train staff, coach the team, and implement plans to promote the brand locally through events and word-of-mouth.

Ideal candidates have 2–3 years of high-volume restaurant management, strong operations knowledge, and a passion for coaching teams.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Customer service

Financial acumen

Food safety

Flexible hours

Job description

Shake Shack in Louisville is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and drive hospitality excellence. You will train staff, coach the team, and implement plans to promote the brand locally through events and word-of-mouth.

Ideal candidates have 2–3 years of high-volume restaurant management, strong operations knowledge, and a passion for coaching teams.