Restaurant Operations Leader — Customer Experience & Profit

Pizza Hut; Glendale (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pizza Hut is seeking a Restaurant General Manager to oversee day-to-day restaurant operations, driving customer and team member satisfaction while maximizing profits. The role includes leadership across all restaurant functions, HR, inventory, scheduling, and financial controls within a fast-paced environment.

You will lead performance management, training, local promotions, and ensure compliance with health and safety standards.

Qualifications

• Minimum of 3 years experience directly working in a restaurant environment, or a background in the food industry, and previous experience in a management position.

Responsibilities

• Providing overall leadership in the restaurants
• Human Resources functions such as performance management, scheduling, communicate and apply all company policies, recruitment and selection, discipline, coaching and training all team members, and conduct performance appraisals.
• Maintaining all financials such as inventory control, forecasting productivity, financial reporting, control cost of sales and cost of labor.
• Attain financial target.
• Execution of local marketing campaigns and implementing new promotions.
• Responsible for making the deposit every morning at the bank.
• Responsible for managing cash issues (cash short).
• Ensuring adherence to Occupational Health and Safety Act
• Maintaining awareness of competitor’s promotions, trends and growth.
• Ensuring the restaurant team maintains the highest possible level of customer service.
• Dealing with customer issue.
• Ensuring quality of the product and that all Pizza Hut standards are execute properly.
• Ordering product and maintain good relations with suppliers.
• Help the District manager in the market.
• As a Restaurant Manager, you will have a minimum of 3 years experience directly working in a restaurant environment, or a background in the food industry, and previous experience in a management position. You will bring your excellent interpersonal and communication skills along with a demonstrated ability to effectively coach and develop others, and maintain financial controls. You possess strong analytical skills and basic math and accounting skills, and have a positive customer focused attitude. You are flexible and can work a variety of shifts including weekends. You report to the District manager.

Job description

Pizza Hut is seeking a Restaurant General Manager to oversee day-to-day restaurant operations, driving customer and team member satisfaction while maximizing profits. The role includes leadership across all restaurant functions, HR, inventory, scheduling, and financial controls within a fast-paced environment.

You will lead performance management, training, local promotions, and ensure compliance with health and safety standards.