Restaurant Operations Leader and Guest Experience

Austin Grill LLC; Colonial Heights (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, 4-

Job summary

Milk & Honey, part of Thompson Restaurants, seeks an Assistant General Manager to lead daily restaurant operations, mentor staff, and ensure exceptional service. You will manage budgets, uphold health and safety standards, and drive guest satisfaction in a fast-paced dining environment.

Join a vibrant team under Thompson Hospitality, delivering soulful flavors and warm hospitality. This role requires strong leadership, communication, and a dedication to superior customer service at our Colonial

Qualifications

• Proven leadership and managerial experience in a restaurant setting.
• Strong communication and problem-solving abilities.
• Financial acumen and capacity to optimize costs while maintaining quality.

Responsibilities

• Manage daily restaurant operations, overseeing kitchen and front-of-house activities.
• Lead, mentor, and develop staff to deliver top-notch service.
• Ensure service standards are consistently met and guest satisfaction is high.
• Manage budgets, control costs, and implement profitability strategies.
• Maintain strict health, safety, and quality standards for guests and staff.
• Generate reports on KPIs and provide updates to upper management.

Skills

Leadership

Staff development

Customer service

Communication skills

Budget management

Hospitality knowledge

Tools

Reservation systems

POS systems

Job description

Milk & Honey, part of Thompson Restaurants, seeks an Assistant General Manager to lead daily restaurant operations, mentor staff, and ensure exceptional service. You will manage budgets, uphold health and safety standards, and drive guest satisfaction in a fast-paced dining environment.

Join a vibrant team under Thompson Hospitality, delivering soulful flavors and warm hospitality. This role requires strong leadership, communication, and a dedication to superior customer service at our Colonial