Restaurant Operations Lead – Guest Experience & Team Growth

Thompson-Hospitality; Colonial Heights (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, 0

Job summary

Milk & Honey by Thompson Restaurants is seeking an Assistant General Manager to lead daily operations and oversee both kitchen and front‑of‑house teams. You will mentor staff, uphold service excellence, and drive profitability while maintaining high standards of safety and quality.

You will report to senior leadership and play a pivotal role in delivering an extraordinary dining experience across busy shifts, including evenings and weekends.

Qualifications

• Proven leadership and managerial experience within the restaurant industry.
• Strong communication and problem-solving skills.
• In-depth industry knowledge and financial acumen.
• Customer-focused mindset with the ability to adapt to changing needs.

Responsibilities

• Manage daily restaurant operations, overseeing both kitchen and front-of-house activities to ensure a seamless and exceptional dining experience for our guests.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team that delivers top‑notch service.
• Ensure exceptional service standards are met, and consistently seek ways to exceed guest expectations, resulting in high levels of guest satisfaction.
• Manage budgets, control costs, and implement strategies to optimize profitability while maintaining quality and service standards.
• Maintain strict adherence to health, safety, and quality standards, ensuring the well‑being of guests and staff.
• Generate reports on key performance indicators and provide regular updates to upper management.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Skills

Leadership

Operations management

Customer service

Staff development

Budgeting

Communication

Problem-solving

Reservation systems

Phone systems

Tools

Reservation systems

Phone systems

Job description

Milk & Honey by Thompson Restaurants is seeking an Assistant General Manager to lead daily operations and oversee both kitchen and front‑of‑house teams. You will mentor staff, uphold service excellence, and drive profitability while maintaining high standards of safety and quality.

You will report to senior leadership and play a pivotal role in delivering an extraordinary dining experience across busy shifts, including evenings and weekends.