Hospitality General Manager: Lead Teams & Guest Experience

Thompson Hospitality; Charlottesville (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k) matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, R…

Job summary

Milk & Honey by Thompson Hospitality is seeking a General Manager to lead daily restaurant operations from dining room to kitchen. You will coach and develop a high-performing team, drive financial performance, and champion service excellence to deliver memorable guest experiences.

The role emphasizes hands-on leadership, frontline guest interaction, and maintaining food quality and safety in a fast-paced environment.

Qualifications

• Proven leadership and managerial experience.
• Strong communication and problem-solving skills.
• Industry knowledge and financial acumen.
• Customer-focused mindset and adaptability.
• Clear verbal communication skills in a fast-paced environment.
• Ability to build and maintain winning teams.

Responsibilities

• Manage daily restaurant operations, including kitchen and front-of-house.
• Lead and develop staff for a cohesive, efficient team.
• Ensure exceptional service and guest satisfaction.
• Manage budgets, control costs, and drive profitability.
• Maintain health, safety, and quality standards.
• Commit to 50–55 hours per week, including evenings and weekends.

Skills

Leadership

Communication

Problem-solving

Financial acumen

Customer focus

Adaptability

Team development

Guest interaction

Job description

Milk & Honey by Thompson Hospitality is seeking a General Manager to lead daily restaurant operations from dining room to kitchen. You will coach and develop a high-performing team, drive financial performance, and champion service excellence to deliver memorable guest experiences.

The role emphasizes hands-on leadership, frontline guest interaction, and maintaining food quality and safety in a fast-paced environment.