Restaurant Operations Lead: Guests First

Denny's - 5131; Las Vegas (NV); Presencial; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

Denny's - 5131 in Las Vegas seeks an experienced Restaurant Manager to supervise 15–20 crew members, ensure smooth shift operations, and deliver a superior guest experience. You will work with peers to support the General Manager, cover day and night shifts, weekends, and holidays, and focus on staff development and profitability.

You will lead operations on the floor, coach teams, uphold sanitation and brand standards, and drive guest satisfaction while managing budgets and schedules in a

Formación

• Minimum of 2 years’ experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
• Food Safety Manager certification required
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Ability to communicate effectively, both orally and in writing, in the English language
• Possesses basic math skills (add, subtract, multiply, divide)
• Places a value on diversity and shows respect for others
• Proven ability to problem solve and handle high stress situations
• Ability to interpret financial statements and understand contributing factors
• Must be able to perform job duties of every position
• Willingness to work the required 50-55-hour work week 5 days a week with occasional additional days based on the needs of the business
• Must be prepared to multitask in accordance with the demands of the business
• Ability to identify and anticipate opportunities and implement corrective action steps
• Ability to work weekends, holidays, and evenings
• Periodic travel to include occasional overnight travel and airline travel when applicable
• Licensed to operate an automobile without hours of operations restrictions
• Has reliable transportation to meet banking obligations

Responsabilidades

• Guests: Ensure guests are treated with respect, satisfaction and repeat business; coach staff on handling complaints promptly
• Follow the Guests First Cycle and uphold service standards
• Model the Manager On the Floor and At the Door philosophy
• People: hire, develop, coach, and retain hourly staff to build a high-performing team
• Create a respectful, harassment-free environment and encourage open communication
• Assist with recruiting and staff development through training programs
• Provide timely coaching and feedback to employees
• Direct shift operations to meet guest experience standards
• Maintain staffing levels and monitor schedule adherence
• Oversee restaurant sanitation to pass health inspections and brand reviews
• Assist with interpreting financial reports and identify gaps in performance
• Help manage budgets and contribute to cost control measures
• Drive local sales, guest counts, and profitability through marketing and upselling
• Monitor security procedures and protect guests, staff, and assets
• Ensure cash handling, discounts, and inventory controls
• Ensure compliance with company policies and local regulations
• Handle issues promptly and participate in resolution
• Foster teamwork and a collaborative culture within the restaurant

Conocimientos

Restaurant management experience

English communication

Leadership

Customer service focus

Financial acumen

Descripción del empleo

Denny's - 5131 in Las Vegas seeks an experienced Restaurant Manager to supervise 15–20 crew members, ensure smooth shift operations, and deliver a superior guest experience. You will work with peers to support the General Manager, cover day and night shifts, weekends, and holidays, and focus on staff development and profitability.

You will lead operations on the floor, coach teams, uphold sanitation and brand standards, and drive guest satisfaction while managing budgets and schedules in a