Restaurant Operations Lead — Guest Experience & Team Growth

Applebee's Neighborhood Grill + Bar; Westfield (MA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

401k with match

Paid Vacation

Paid Sick Leave

Profit Sharing/Bonus

Job summary

A leading restaurant chain seeks an Assistant Manager in Westfield, MA to oversee daily operations, ensure exceptional guest experiences, and manage a team. Responsibilities include promoting a positive work environment, handling guest complaints, and maintaining safety standards. Ideal candidates should have 2-3 years of restaurant management experience and may hold various food safety certifications. This position offers competitive hourly wages and benefits including medical, dental, and paid vacation.

Qualifications

• At least 2-3 years of experience in restaurant management is required.
• Certifications in food safety are a plus.
• Ability to lead a team and manage operations effectively.

Responsibilities

• Ensure timely, friendly service per company guidelines.
• Cultivate a positive work culture among staff.
• Handle guest complaints with immediate response.
• Maintain inventory levels and ensure product quality.
• Schedule employees to meet sales demands and ensure compliance with safety standards.

Skills

Restaurant management experience

Customer service skills

Leadership abilities

Problem-solving skills

Education

2-3 years restaurant management experience

Serve Safe Food Certification

Serve Safe Alcohol Certification

Job description

A leading restaurant chain seeks an Assistant Manager in Westfield, MA to oversee daily operations, ensure exceptional guest experiences, and manage a team. Responsibilities include promoting a positive work environment, handling guest complaints, and maintaining safety standards. Ideal candidates should have 2-3 years of restaurant management experience and may hold various food safety certifications. This position offers competitive hourly wages and benefits including medical, dental, and paid vacation.