Restaurant Operations Lead — Guest Experience & Team Growth

Portillo's; Summit (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus program

Monthly technology reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee discounts

Employee Assistance Program (EAP)

Job summary

Portillo’s is seeking a Restaurant Manager to lead a high-velocity team in Summit, IL. You’ll model operational standards, coach staff, and ensure hospitality excellence while safeguarding safety and sanitation.

You’ll plan shifts, manage inventory and labor, and drive guest memories through training and engagement. A 50+ hour work week, strong English communication, and 1–3 years of restaurant leadership are expected. Competitive pay and comprehensive benefits complete this role.

Qualifications

• Minimum of 1-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations, recruiting, scheduling, food planning and preparation, sanitation, food quality, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence.
• Understanding of P&L and restaurant operations.
• Must pass required sanitation and responsible alcohol courses.
• Great communication skills and English proficiency.

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Foster team engagement through frequent recognition and communication.
• Ensure compliance with sanitation, food and restaurant safety regulations
• Train Portillo’s team members on operations of the restaurant
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Responsible for executing shift planning, scheduling, training execution, and daily routines, opening and closing the restaurant, managing cash handling
• Plan for and make critical business decisions around inventory, budget, and labor

Skills

Leadership

Team management

Communication

Education

High school diploma or equivalent

Job description

Portillo’s is seeking a Restaurant Manager to lead a high-velocity team in Summit, IL. You’ll model operational standards, coach staff, and ensure hospitality excellence while safeguarding safety and sanitation.

You’ll plan shifts, manage inventory and labor, and drive guest memories through training and engagement. A 50+ hour work week, strong English communication, and 1–3 years of restaurant leadership are expected. Competitive pay and comprehensive benefits complete this role.