Restaurant Operations Lead: Guest Experience & Team Growth

Caesars Entertainment Corporation; Stateline (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

Harrah’s and Caesars Republic Lake Tahoe seeks a Restaurant Manager to develop a vibrant guest-focused environment and support the Restaurant Manager in overall operations, including prep and service.

The role emphasizes leadership, staffing, training, and strategic controls to maintain high quality food and service while managing costs. Excellent English communication and 21+ age are required.

Qualifications

• Associates Degree, preferably in hotel and/or restaurant management.
• Graduate of post high school two year Culinary Arts School or equivalent experience preferred.
• Five years of restaurant/food service, including 3 years supervisory experience preferred.
• Literate and fluent in English.
• Excellent guest service skills.
• Must be at least 21 years of age.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills, with emphasis in relationship building.
• Good problem solving skills.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to negotiate with diverse departments.
• Ability to implement strategic vision and plan into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Actively build and retain customer relations and mentor team members to provide superior service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success.
• Manage day-to-day restaurant operations per policies and procedures.
• Establish and administer training programs within the restaurant, including orientation.
• Direct development and administration of controls to run the restaurant profitably.
• Coordinate high-quality food prep methods and menu presentation for customer satisfaction.
• Maintain scheduling programs to ensure high standards with efficient staffing.
• Ensure safety policies are followed by assigned personnel.
• Monitor food appearance and address deviations from standards with supervisors.
• Address customer complaints promptly to implement corrections.
• Oversee cashiers and follow-up to prevent recurrence of errors.
• Compile annual budget, variance reports, weekly mgmt reports, inventories.

Skills

Guest service

English fluency

Communication

Interpersonal skills

Problem solving

Data/reporting

Education

Associates degree in hotel/restaurant management

Culinary Arts certificate/2-year program

Job description

Harrah’s and Caesars Republic Lake Tahoe seeks a Restaurant Manager to develop a vibrant guest-focused environment and support the Restaurant Manager in overall operations, including prep and service.

The role emphasizes leadership, staffing, training, and strategic controls to maintain high quality food and service while managing costs. Excellent English communication and 21+ age are required.