Assistant Restaurant Manager - EL Jefe

Caesars Entertainment Corporation; Stateline (NV); Presencial; USD 85.000 - 110.000; Tempo integral

Resumo da vaga

Harrah’s and Caesars Republic Lake Tahoe seeks a Restaurant Manager to develop a vibrant guest-focused environment and support the Restaurant Manager in overall operations, including prep and service.

The role emphasizes leadership, staffing, training, and strategic controls to maintain high quality food and service while managing costs. Excellent English communication and 21+ age are required.

Qualificações

• Associates Degree, preferably in hotel and/or restaurant management.
• Graduate of post high school two year Culinary Arts School or equivalent experience preferred.
• Five years of restaurant/food service, including 3 years supervisory experience preferred.
• Literate and fluent in English.
• Excellent guest service skills.
• Must be at least 21 years of age.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills, with emphasis in relationship building.
• Good problem solving skills.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to negotiate with diverse departments.
• Ability to implement strategic vision and plan into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsabilidades

• Actively build and retain customer relations and mentor team members to provide superior service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success.
• Manage day-to-day restaurant operations per policies and procedures.
• Establish and administer training programs within the restaurant, including orientation.
• Direct development and administration of controls to run the restaurant profitably.
• Coordinate high-quality food prep methods and menu presentation for customer satisfaction.
• Maintain scheduling programs to ensure high standards with efficient staffing.
• Ensure safety policies are followed by assigned personnel.
• Monitor food appearance and address deviations from standards with supervisors.
• Address customer complaints promptly to implement corrections.
• Oversee cashiers and follow-up to prevent recurrence of errors.
• Compile annual budget, variance reports, weekly mgmt reports, inventories.

Conhecimentos

Guest service

English fluency

Communication

Interpersonal skills

Problem solving

Data/reporting

Formação

Associates degree in hotel/restaurant management

Culinary Arts certificate/2-year program

Descrição da vaga

Job Description

This position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service.

Job Description

This position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. Assists the Restaurant Manager with the overall activities of the restaurant operation, including prep and service.

Responsibilities

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Manages the day-to-day operation of the restaurant in accordance with established policies and procedures.
• Establishes and administers training programs within the restaurant, including new team member orientation.
• Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager.

Qualifications

• Associates Degree, preferably in hotel and/or restaurant management or
• Graduate of post high school two year Culinary Arts School or equivalent experience preferred
• Five years of restaurant/food service, including 3 years supervisory experience preferred
• Literate and fluent in English
• Excellent guest service skills
• Must be at least 21 years of age
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, with emphasis in relationship building
• Good problem solving skills
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to negotiate with diverse departments
• Ability to implement strategic vision and plan into day-to-day operations
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
• Ability to coordinate multiple tasks at once
• Ability to constantly walk and stand during shift
• Mobility to move quickly and easily throughout the restaurant and kitchen areas
• Ability to hear and use visual inspection
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.