Restaurant Operations Lead - Guest Experience & Team Growth

fogo; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Short-Term Disability

Voluntary Benefits: Critical Illness,

Pet Insurance

Job summary

Fogo de Chão in Scottsdale, AZ is hiring a Restaurant Assistant Manager to lead and develop the restaurant team. You will supervise staff, manage reservations, ensure food handler certifications, and uphold safety and guest satisfaction standards.

The role requires strong leadership, 5 years in restaurant ops and knowledge of churrasco cuisine; a hospitality degree is preferred. We offer growth opportunities and comprehensive benefits.

Qualifications

• 5 years restaurant operations experience.
• 3 years churrasco/churrascaria knowledge preferred.
• High school diploma required; hospitality degree desirable.

Responsibilities

• Advise and supervise restaurant team members.
• Attract, develop, and retain all restaurant team members.
• Utilize GuestBridge/OpenTable to manage guest reservations and wait times.
• Ensure all employees have unexpired food handler certifications.
• Promote a Culture of Recognition (OZ Principle).
• Ensure guest satisfaction and resolve guest concerns.
• Responsible for inventory, forecasting and setting targets.
• Promote EcoSure program management and action plan.
• Ensure safety policies and procedures are communicated and adhered to.
• Ensure guest and team member safety.
• Ensure guest satisfaction with experience.

Skills

Decisive Judgment

Adaptability

Planning & Organizing

Driving for Results

Guest Service

Managing Others

Coaching & Developing Team Members

Resilience

Teamwork & Collaboration

Policies, Processes & Procedures

Functional Acumen

Education

High School Diploma or equivalent

Bachelor's degree in hotel/restaurant management (desirable)

Tools

Microsoft Office

Aloha Point of Sale

Hotschedules

Workday

GuestBridge

MenuLink

Job description

Fogo de Chão in Scottsdale, AZ is hiring a Restaurant Assistant Manager to lead and develop the restaurant team. You will supervise staff, manage reservations, ensure food handler certifications, and uphold safety and guest satisfaction standards.

The role requires strong leadership, 5 years in restaurant ops and knowledge of churrasco cuisine; a hospitality degree is preferred. We offer growth opportunities and comprehensive benefits.