Restaurant Operations Lead — Guest Experience

Thompson-Hospitality; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k)

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, &餐

Job summary

Milk & Honey by Thompson Restaurants in Fairfax, VA, is seeking an Assistant General Manager to lead daily operations, oversee front-of-house and kitchen staff, and deliver an exceptional dining experience.

You will mentor teams, manage budgets, drive service standards, and report performance metrics to senior leadership; willingness to work evenings and weekends is required. This role offers competitive benefits within a dynamic hospitality group.

Qualifications

• Proven leadership and managerial experience within the restaurant industry.
• Strong communication and problem-solving skills.
• In-depth industry knowledge and financial acumen.
• Customer-focused mindset with the ability to adapt to changing needs.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Manage daily restaurant operations, overseeing both kitchen and front-of-house activities to ensure a seamless and exceptional dining experience for our guests.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team that delivers top-notch service.
• Ensure exceptional service standards are met, and consistently seek ways to exceed guest expectations, resulting in high levels of guest satisfaction.
• Manage budgets, control costs, and implement strategies to optimize profitability while maintaining quality and service standards.
• Maintain strict adherence to health, safety, and quality standards, ensuring the well-being of guests and staff.
• Generate reports on key performance indicators and provide regular updates to upper management.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Skills

Leadership

Managerial experience

Communication

Problem solving

Financial acumen

Customer-focused

Multitasking

Flexibility

Tools

Reservation systems

Phone systems

Job description

Milk & Honey by Thompson Restaurants in Fairfax, VA, is seeking an Assistant General Manager to lead daily operations, oversee front-of-house and kitchen staff, and deliver an exceptional dining experience.

You will mentor teams, manage budgets, drive service standards, and report performance metrics to senior leadership; willingness to work evenings and weekends is required. This role offers competitive benefits within a dynamic hospitality group.