Restaurant Operations Lead — Guest Experience

Baskin-Robbins; Virginia; Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

Baskin-Robbins in the United States seeks a Restaurant Manager to lead daily operations in a franchise environment. You will oversee staff recruitment, onboarding, training and performance, ensuring guest satisfaction and brand standards.

You will manage scheduling, safety, and costs while driving sales, executing promotions, and implementing action plans based on feedback and store metrics.

Qualifications

• Must be fluent in English and able to communicate clearly.
• Experience in restaurant, retail, or supervisory roles is required.
• Basic computer skills with ability to use standard software.
• Must be at least 18 years old where applicable.
• Strong writing and mathematics/financial management skills.

Responsabilités

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for behavior and performance.
• Support the development of team members.
• Create and maintain a guest-first culture.
• Ensure shifts are adequately staffed to meet guest service goals.
• Maintain safety, sanitation, and compliance with laws.
• Execute brand standards, recipes, and systems.
• Drive profitability through cost control and sales initiatives.

Connaissances

Fluent in English

Restaurant supervision

Basic computer skills

Strong writing skills

18+ years old

Math & financial management

Description du poste

Baskin-Robbins in the United States seeks a Restaurant Manager to lead daily operations in a franchise environment. You will oversee staff recruitment, onboarding, training and performance, ensuring guest satisfaction and brand standards.

You will manage scheduling, safety, and costs while driving sales, executing promotions, and implementing action plans based on feedback and store metrics.