Restaurant Operations Lead — Growth & Training

Wahlburgers; BLOOMINGTON (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

Wahlburgers in Bloomington, MN is seeking a Restaurant Supervisor to support the General Manager and Assistant General Manager in daily restaurant operations. You will oversee staff, ensure outstanding service, maintain food quality, and help drive the restaurant's success.

The role involves supervising FOH and BOH teams, recruiting and training staff, scheduling, coaching, and upholding cleanliness and appearance standards.

Responsibilities

• Supports the GM & AGM in efficient and effective restaurant operations on a day-to-day basis.
• Assists with inventory, purchasing, receiving, and storage of company-specified products.
• Ensure high standards of food quality and service.
• Conduct walkthroughs of the building to ensure equipment, furniture, and fixtures are clean and in good working order.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM and AGM, the Supervisor is responsible for managing and directing all aspects required within the restaurant.
• Oversee the restaurant's opening and closing procedures.
• Supervise and support front-of-house and back-of-house staff, including servers, bartenders, bussers, hosts, and cooks.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other FOH and BOH employees.
• Schedule shifts and manage staff rosters to ensure adequate coverage.
• Monitor staff performance and provide feedback and coaching as needed.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that guests receive exceptional service by promptly addressing and resolving any issues or complaints.
• Monitor the dining area to ensure guest satisfaction and adherence to service standards.
• Handle difficult situations and emergencies with professionalism and discretion.
• Maintain high standards of food quality and presentation.
• Collaborate with kitchen staff to ensure timely and accurate preparation and delivery of orders.
• Conduct regular inspections to ensure the restaurant meets standards in cleanliness and organization.
• Handle cash and payments, including closing out registers and ensuring accurate financial reporting.
• Foster a positive and collaborative work environment by promoting teamwork and open communication.
• Relay important information from management to staff and vice versa.
• Conduct pre-shift meetings to inform staff of updates, specials, or changes that may affect their work.

Job description

Wahlburgers in Bloomington, MN is seeking a Restaurant Supervisor to support the General Manager and Assistant General Manager in daily restaurant operations. You will oversee staff, ensure outstanding service, maintain food quality, and help drive the restaurant's success.

The role involves supervising FOH and BOH teams, recruiting and training staff, scheduling, coaching, and upholding cleanliness and appearance standards.