Restaurant Operations Lead — Service, Training & Growth

Wahlburgers Franchising LLC; Bloomington (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Job summary

Wahlburgers Franchising LLC is seeking a Restaurant Supervisor in Bloomington, IL to support the General Manager and AGM in daily restaurant operations. You will supervise FOH/BOH staff, ensure quality standards, handle cash, and maintain guest satisfaction through proactive leadership.

You will conduct shift briefings, train and coach staff, ensure cleanliness and appearance standards, and collaborate with the kitchen for timely order delivery.

Responsibilities

• Supports the GM & AGM in efficient and effective restaurant operations on a day-to-day basis.
• Assists with inventory, purchasing, receiving, and storage of company-specified products.
• Ensure high standards of food quality and service.
• Perform thorough walkthroughs to ensure equipment, furniture, and fixtures are clean and in good working order.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM and AGM, the Supervisor is responsible for managing and directing all aspects required within the restaurant.
• Oversee the restaurant's opening and closing procedures.
• Supervise and support front-of-house and back-of-house staff, including servers, bartenders, bussers, hosts, and cooks.
• Schedule shifts and manage staff rosters to ensure adequate coverage.
• Monitor staff performance and provide feedback and coaching as needed.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that guests receive exceptional service by promptly addressing and resolving any issues or complaints.
• Monitor the dining area to ensure guest satisfaction and adherence to service standards.
• Handle difficult situations and emergencies with professionalism and discretion.
• Maintain high standards of food quality and presentation.
• Collaborate with kitchen staff to ensure timely and accurate preparation and delivery of orders.
• Conduct regular inspections to ensure the restaurant meets standards in cleanliness and organization.
• Handle cash and payments, including closing out registers and ensuring accurate financial reporting.
• Foster a positive and collaborative work environment by promoting teamwork and open communication.
• Relay important information from management to staff and vice versa.
• Conduct pre-shift meetings to inform staff of any updates, specials, or changes that may affect their work.

Job description

Wahlburgers Franchising LLC is seeking a Restaurant Supervisor in Bloomington, IL to support the General Manager and AGM in daily restaurant operations. You will supervise FOH/BOH staff, ensure quality standards, handle cash, and maintain guest satisfaction through proactive leadership.

You will conduct shift briefings, train and coach staff, ensure cleanliness and appearance standards, and collaborate with the kitchen for timely order delivery.