Restaurant Operations Lead - Flexible Hours + Growth

Dunkin' Donuts; Roanoke Rapids (NC); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Bonus eligibility

Flexible scheduling

Health insurance

Dental and vision insurance

401(k) plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development

Employee referrals

Job summary

Dunkin' Donuts is seeking a Restaurant Manager to lead daily operations, build a high-performing team, and drive guest satisfaction. The role requires 2+ years of leadership experience in QSR, retail, or hospitality, with focus on scheduling, inventory, and people development.

You will manage labor and costs, support systems, and ensure a welcoming, safe environment while delivering consistent service. This position offers opportunities for growth within the franchise.

Qualifications

• 2+ years of experience leading teams in restaurant, retail, or hospitality
• Strong leadership, coaching, and communication skills
• Experience hiring, training, and developing employees
• Experience with scheduling and inventory management
• Strong customer service and problem-solving skills
• Ability to manage daily operations in a fast-paced environment
• Experience with CrunchTime, HotSchedules, or similar systems preferred

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service
• Hire, train, and retain team members
• Manage daily restaurant operations and maintain company standards
• Drive sales while managing labor, inventory, and operating costs
• Create employee schedules and monitor staffing needs
• Manage inventory, invoices, and back-office processes
• Maintain a clean, safe, and welcoming environment
• Resolve guest and employee concerns professionally
• Partner with retail and store leadership to ensure smooth operations

Skills

Leadership

Communication

Customer service

Scheduling

Inventory management

Coaching

Problem-solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' Donuts is seeking a Restaurant Manager to lead daily operations, build a high-performing team, and drive guest satisfaction. The role requires 2+ years of leadership experience in QSR, retail, or hospitality, with focus on scheduling, inventory, and people development.

You will manage labor and costs, support systems, and ensure a welcoming, safe environment while delivering consistent service. This position offers opportunities for growth within the franchise.