Restaurant Operations Lead — Elevate Guest Experience

Biaggi's Ristorante Italiano; Des Moines (IA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Health insurance

Paid vacation

401(k) with match

Dining allowance

Career advancement opportunities

Job summary

Biaggi's Ristorante Italiano in Des Moines, IA is seeking a proactive Restaurant Manager to lead operations, train staff, and deliver outstanding hospitality. You will oversee daily dining room activities, manage scheduling, and ensure compliance with food safety and beverage standards.

The role requires 2+ years in dining room management, valid food safety and alcohol certifications, and strong leadership. Expect a fast-paced environment with long hours and travel for training as needed.

Qualifications

• Minimum 2 years of experience as a Dining Room Manager in a table-service restaurant.
• Current Food Safety and Sanitation certification.
• Current Alcohol Training certification.
• Ability to communicate effectively in English (verbal and written).
• Ability to work with a diverse group of staff, vendors, and guests.
• Strong leadership and coaching skills; capable of motivating a team.
• Elevated knowledge of alcoholic beverages & beverage service.
• Highly developed interpersonal skills; excellent guest relations.
• Strong organizational and problem-solving abilities; multitask in fast-paced settings.
• Working knowledge of POS systems & bookkeeping; proficient in web-based apps and MS Office.
• Must be willing to travel 35–45 days for management training.
• Flexible to work weekends, evenings, and holidays; 45–55 hour weeks.
• Excellent hygiene and grooming habits; reliable transportation.

Responsibilities

• Create an exceptional service experience and prioritize hospitality for guests.
• Oversee daily restaurant operations and staff performance.
• Hire and train restaurant staff following company policies and procedures.
• Uphold standards for food preparation and service.
• Engage with guests to address concerns or resolve problems.
• Develop work schedules for restaurant staff.
• Control operational costs and take inventories.
• Order supplies and manage facility needs.
• Appraise staff performance and provide feedback.

Skills

Leadership

Team management

Communication skills

Problem solving

Organizational skills

Motivation & coaching

Interpersonal skills

English proficiency

Stamina

Education

Food Safety & Sanitation Certification

Alcohol Training Certification

Tools

POS systems

Bookkeeping software

Microsoft Office

Job description

Biaggi's Ristorante Italiano in Des Moines, IA is seeking a proactive Restaurant Manager to lead operations, train staff, and deliver outstanding hospitality. You will oversee daily dining room activities, manage scheduling, and ensure compliance with food safety and beverage standards.

The role requires 2+ years in dining room management, valid food safety and alcohol certifications, and strong leadership. Expect a fast-paced environment with long hours and travel for training as needed.