Restaurant Operations Lead: Customer Experience

Firehouse Subs - NC SC; South Carolina; On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive hourly rate and tips

Medical, Dental & Vision for full-time

401(k) after one year

Job summary

Firehouse Subs - NC SC is seeking a diligent Team Member to join our local restaurant team. You will be the face of the brand, delivering a positive guest experience while handling everyday tasks and cash transactions with care.

Both part-time and full-time positions are available. The role includes working with the team to maintain standards, assist guests, and support smooth store operations in a fast-paced environment.

Qualifications

• Customer service focus and strong interpersonal skills.
• Ability to work in a fast-paced environment and deliver a positive guest experience.
• Basic cash handling and POS register proficiency.
• Willingness to stand, bend, and move during shifts.

Responsibilities

• Maintain customer product and service standards.
• Foster an environment of teamwork.
• Deliver an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise, and physical plant as necessary.
• Operate food preparation machinery as required.
• Adhere to all food safety and security guidelines.
• Operate cash register and handle cash transactions according to policies.

Skills

Customer service

Teamwork

Cash handling

Microsoft Office

Tools

Cash register

Microsoft Office

Job description

Firehouse Subs - NC SC is seeking a diligent Team Member to join our local restaurant team. You will be the face of the brand, delivering a positive guest experience while handling everyday tasks and cash transactions with care.

Both part-time and full-time positions are available. The role includes working with the team to maintain standards, assist guests, and support smooth store operations in a fast-paced environment.