Restaurant Operations & Guest Experience Lead

CAVA - Freret; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Early Wage Access

Health/Dental/Vision

401k enrollment

Paid sick leave

Free meal

Growth opportunities

Job summary

CAVA – Freret in New Orleans, LA seeks an Assistant General Manager to lead daily restaurant operations with the GM and Area Leader. You’ll manage schedules, forecasting, labor, inventory and staff development to uphold our standards of food quality, service and cleanliness.

We value generosity, curiosity and teamwork; the AGM will drive guest satisfaction, coaching teams, controlling costs and ensuring safety while delivering exceptional experiences.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.
• Willing to work flexibly (including at night and on weekends) and to travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Communication

Customer service

Adaptability

Budgeting

Problem solving

Job description

CAVA – Freret in New Orleans, LA seeks an Assistant General Manager to lead daily restaurant operations with the GM and Area Leader. You’ll manage schedules, forecasting, labor, inventory and staff development to uphold our standards of food quality, service and cleanliness.

We value generosity, curiosity and teamwork; the AGM will drive guest satisfaction, coaching teams, controlling costs and ensuring safety while delivering exceptional experiences.