Restaurant AGM: Ops & Guest Experience

CAVA - Freret; New Orleans (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k enrollment

Paid leave

Job summary

CAVA Freret is seeking an Assistant General Manager to partner with the GM in delivering exceptional restaurant operations in New Orleans. You will help manage schedules, forecast labor, supervise Team Members, maintain food safety standards, and control costs to ensure profitability.

As a leader, you will coach teams, address issues, and drive guest satisfaction while upholding CAVA’s values and culture. This role requires flexible hours, weekend work, and travel as needed.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Proven track record of delivering exceptional customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.

Skills

Leadership

Team management

Communication

Customer service

Budgeting

Regulations

Problem solving

Flexibility

Travel

Job description

CAVA Freret is seeking an Assistant General Manager to partner with the GM in delivering exceptional restaurant operations in New Orleans. You will help manage schedules, forecast labor, supervise Team Members, maintain food safety standards, and control costs to ensure profitability.

As a leader, you will coach teams, address issues, and drive guest satisfaction while upholding CAVA’s values and culture. This role requires flexible hours, weekend work, and travel as needed.