Restaurant Operations Coach for Franchise Excellence

Pizza Hut; Plano (TX); On-site; USD 99,000 - 105,000; Full time

Job summary

Pizza Hut is seeking a results-driven Operations Advisor to optimize four-wall restaurant performance across the Charlotte market. This role focuses on in-restaurant processes, guest experience, and franchisee profitability through hands-on coaching and practical execution.

You will work with franchisees and restaurant leaders, lead on-site training, and partner with the Franchise Operations Partner to drive improvements and rollout new initiatives.

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels.
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence and rapid response.
• Travel required approximately 70% within the assigned market

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

Skills

Operations leadership

Coaching

Root-cause analysis

Cross-functional collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Pizza Hut is seeking a results-driven Operations Advisor to optimize four-wall restaurant performance across the Charlotte market. This role focuses on in-restaurant processes, guest experience, and franchisee profitability through hands-on coaching and practical execution.

You will work with franchisees and restaurant leaders, lead on-site training, and partner with the Franchise Operations Partner to drive improvements and rollout new initiatives.