Operations Advisor - San Antonio

Pizza Hut; Plano (TX); On-site; USD 99,000 - 105,000; Full time

Job summary

Pizza Hut seeks an Operations Advisor for a San Antonio market focusing on four-wall restaurant excellence. You will partner with franchisees and restaurant teams to improve in-restaurant execution, dining quality, and profitability across the assigned market.

You will coach leaders, lead training sessions, and help implement new initiatives while maintaining Pizza Hut brand standards. In this role, be prepared for substantial travel within the market to drive results.

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, or related industry.
• Demonstrated experience operating restaurants and leading teams across multiple roles and levels.
• Strong understanding of 4-wall operations including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into actionable plans.

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership to improve in-restaurant execution and performance.
• Coach restaurant leaders and above-restaurant teams on processes, procedures, and execution fundamentals to drive improvements.
• Provide hands-on coaching in food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training to build operational capability and accountability.
• Identify execution gaps, advise corrective actions, and reinforce proven operational practices in line with Pizza Hut standards.
• Conduct diagnostics to identify root causes of underperformance and develop actionable improvement plans with franchisees.

Skills

Restaurant operations

Coaching/leadership

Root-cause problem solving

Franchise relationships

Microsoft Office

Tools

Microsoft Office

Job description

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Operations Advisor - San Antonio

Full-time Regular 100-PlanoTXPlano, Plano, TX, US

2 days ago Requisition ID: 4895

Salary Range: US$99,200.00 To US$105,000.00 Annually

JOB DESCRIPTION SUMMARY:

Pizza Hut is seeking a passionate, field-focused Operations Advisor to join our team.
This role is dedicated to 4-wall restaurant operational excellence, with a clear focus on in-restaurant processes, procedures, and execution fundamentals that drive great guest experiences and franchisee profitability.

The Operations Advisor is responsible for improving operational performance across assigned franchise organizations and restaurants within a defined market. This role works closely with franchisees, restaurant and above-restaurant leadership teams, and internal partners to strengthen daily execution inside the four walls of the restaurant.

The Operations Advisor also partners closely with the Franchise Operations Partner (FOP) to support franchisee relationships and business priorities within a designated U.S. region.

The Ops Advisor must be located within San Antonio, TX.

RESPONSIBILITIES :

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.
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REQUIRED QUALIFICATIONS:

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent).
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence and rapid response.
• Travel required approximately 70%, primarily within the assigned market

PREFERRED QUALIFICATIONS:

• Prior Pizza Hut operations experience is a plus but not required.
• Experience supporting franchise systems or working in a highly decentralized, multi-operator environment

The posted salary is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.