4-Wall Operations Advisor — Franchise Performance

Pizza Hut; Plano (TX); On-site; USD 99,000 - 105,000; Full time

Job summary

Pizza Hut is seeking an Operations Advisor to drive 4-wall restaurant operational excellence in Dallas Fort Worth-area markets, focusing on in-restaurant processes and guest experiences. The role requires collaboration with franchisees and store leadership to improve daily execution and profitability.

The candidate will coach across multiple levels, lead workshops, and implement improvements with hands-on presence in the restaurants, travel ~70% within the market, and reside in the DFW area.

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, or food & beverage.
• Experience leading restaurant teams across multiple roles and levels.
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

Skills

Restaurant ops

Coaching

Root-cause analysis

Microsoft Office

Tools

Microsoft Office

Job description

Pizza Hut is seeking an Operations Advisor to drive 4-wall restaurant operational excellence in Dallas Fort Worth-area markets, focusing on in-restaurant processes and guest experiences. The role requires collaboration with franchisees and store leadership to improve daily execution and profitability.

The candidate will coach across multiple levels, lead workshops, and implement improvements with hands-on presence in the restaurants, travel ~70% within the market, and reside in the DFW area.