Restaurant Manager: Lead Teams, Elevate Guest Experience

Dunkin' | ZSC Enterprises; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead a single-location team, ensuring top-notch guest experiences and operating in line with Dunkin’ standards and franchisee policies. You will drive profitability through daily oversight of staff, training, food safety, and budget adherence, while championing a guest-focused culture.

Applicants should demonstrate leadership in retail or hospitality, strong English communication, basic math and computer skills, and the ability to train and develop a

Qualifications

• Basic computer skills
• Fluent in spoken and written English or the predominant language in your market
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling
• Completion of DCP and other vendor orders to ensure all products are fully stocked
• Conduct self-assessments and corresponding action plans for food safety and brand standards
• Ensure restaurant budget is met as determined by Franchisee
• Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate

Skills

Leadership

English proficiency

Financial literacy

Teamwork

Education

College degree

Job description

Dunkin' is seeking a Restaurant Manager to lead a single-location team, ensuring top-notch guest experiences and operating in line with Dunkin’ standards and franchisee policies. You will drive profitability through daily oversight of staff, training, food safety, and budget adherence, while championing a guest-focused culture.

Applicants should demonstrate leadership in retail or hospitality, strong English communication, basic math and computer skills, and the ability to train and develop a