Restaurant Manager: Lead Team & Guest Experience

Portillos Hot Dogs; Sycamore (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus program

Monthly technology reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee discounts

Employee Assistance Program (EAP)

Health insurance options

401(k) with company match

Job summary

Portillo's is seeking a Restaurant Manager in the United States (IL-Sycamore) to lead a high-performing team and deliver exceptional guest service in a fast-paced setting. You will coach staff, manage shifts, and ensure food safety and operational excellence while driving guest satisfaction and team engagement.

Ideal candidates have 1–3 years of restaurant management experience, strong leadership and communication skills, and a solid understanding of P&L and labor planning.

Qualifications

• Minimum 1–3 years of restaurant management in a high-volume, fast-paced setting.
• Strong knowledge of restaurant operations, staffing, and food safety.
• Ability to lead, coach, and drive excellence at all levels.
• Understanding of P&L and overall restaurant operations.
• Must pass sanitation and responsible alcohol service courses.

Responsibilities

• Model standards and run shifts to create memorable guest experiences.
• Motivate and manage staff to deliver hospitality at the highest level.
• Lead with coaching, aiming for excellence in service and operations.
• Foster engagement through recognition and clear communication.
• Ensure sanitation, safety and compliance with regulations.
• Train team on restaurant operations and systems.
• Deliver guest experiences, build connections, and manage shifts.
• Plan scheduling, training, opening/closing, and cash handling.
• Plan inventory, budget, and labor decisions.

Skills

Leadership

Coaching

Hospitality

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Portillo's is seeking a Restaurant Manager in the United States (IL-Sycamore) to lead a high-performing team and deliver exceptional guest service in a fast-paced setting. You will coach staff, manage shifts, and ensure food safety and operational excellence while driving guest satisfaction and team engagement.

Ideal candidates have 1–3 years of restaurant management experience, strong leadership and communication skills, and a solid understanding of P&L and labor planning.