Restaurant Manager: Lead Service & Team Excellence

Goodwin Recruiting; Bird in Hand (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Great Work-Life Balance

Health Insurance

Paid Time Off (PTO)

401(k) with Company Match

Positive Workplace Culture

Integrity-Driven Environment

Job summary

Goodwin Recruiting is seeking an experienced Restaurant Manager to oversee daily service operations and lead a front-of-house team in a fast-paced restaurant environment. You will ensure exceptional guest experiences, coach staff, and maintain high standards on the floor and in collaboration with kitchen leadership.

The ideal candidate will bring 3+ years of management in full-service dining, strong communication, and a passion for hospitality.

Qualifications

• Minimum of 3 years of management or supervisory experience in a full-service restaurant.
• Experience leading and developing front-of-house staff.
• Strong understanding of restaurant service, staffing, and daily operations.
• Excellent communication and interpersonal skills.
• Ability to resolve guest and employee concerns effectively.
• Experience with employee scheduling and labor management.
• Familiarity with restaurant POS systems and technology.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• ServSafe and/or RAMP certification is a plus.

Responsibilities

• Direct front-of-house operations throughout each shift to ensure an organized and enjoyable dining experience.
• Lead and motivate servers, hosts, bartenders, and other front-of-house team members.
• Establish clear expectations for service, hospitality, appearance, cleanliness, and professionalism.
• Build effective staff schedules based on anticipated business levels and operational needs.
• Participate in recruiting, interviewing, hiring, onboarding, and training front-of-house employees.
• Provide regular coaching and feedback while addressing performance concerns appropriately.
• Maintain a strong presence on the restaurant floor and step in wherever needed to support the team.
• Address guest questions, concerns, and complaints while ensuring appropriate service recovery.
• Work closely with kitchen leadership to maintain strong communication and efficient service.
• Conduct pre-shift meetings and keep employees informed of daily priorities and restaurant updates.
• Monitor staffing and labor levels while making adjustments throughout the shift as needed.
• Support cash-handling procedures, opening and closing responsibilities, and other daily administrative duties.
• Ensure the restaurant consistently meets company standards for cleanliness, safety, and service.
• Assist with high-volume periods, private events, large parties, and other special operational needs.
• Promote a positive team culture built around accountability, communication, and respect.

Skills

Leadership

Staff development

Front-of-house operations

Customer service

Communication

Scheduling

POS systems

Guest relations

Tools

POS systems

Job description

Goodwin Recruiting is seeking an experienced Restaurant Manager to oversee daily service operations and lead a front-of-house team in a fast-paced restaurant environment. You will ensure exceptional guest experiences, coach staff, and maintain high standards on the floor and in collaboration with kitchen leadership.

The ideal candidate will bring 3+ years of management in full-service dining, strong communication, and a passion for hospitality.