Restaurant Service Manager — Lead & Motivate Team

Goodwin Recruiting; Grand Rapids (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free on-site parking

Complimentary daily staff meal

Health insurance stipend

Bonus eligible

PTO

Job summary

Goodwin Recruiting is seeking a Restaurant Front-of-House Manager to oversee guest services, staffing, and daily operations in an upscale setting. You will hire, train, and coach service staff, ensure service standards, and maintain a collaborative team environment.

The role emphasizes accountability, proactive supervision, and excellent communication with guests and management. On-site presence is required with opportunities for growth and competitive benefits.

Qualifications

• 5+ years of experience in restaurant service or supervisory role.
• Ability to manage staff, resolve conflicts, and communicate clearly with guests and upper management.
• Strong verbal communication and active problem-solving.
• Ability to stand and walk for extended shift periods in a fast-paced environment.
• Basic understanding of computers and Toast POS.
• Experience in upscale restaurant environment.
• Detail oriented and up to date on food handling and safety standards.
• Proper problem-solving and customer service skills.

Responsibilities

• Assuring proper greet times, order times, table maintenance and payments are performed in a timely manner.
• Lead by example attitude or servant leadership; able to jump in and help at any position in the restaurant.
• Recruiting, training and managing restaurant service staff.
• Ensuring that cleaning and maintenance of the restaurant are performed.
• Lead pre-shift team briefings, schedule shifts, train new servers, and guide employee performance.
• Proper closing of the restaurant, walk-through, securing the building and shutdown of lighting and music; enable alarm system at close of business.
• Health Insurance stipend / Bonus eligible / PTO.

Skills

Restaurant management

Staff training

Customer service

Communication

Problem-solving

Tools

Toast POS

Job description

Goodwin Recruiting is seeking a Restaurant Front-of-House Manager to oversee guest services, staffing, and daily operations in an upscale setting. You will hire, train, and coach service staff, ensure service standards, and maintain a collaborative team environment.

The role emphasizes accountability, proactive supervision, and excellent communication with guests and management. On-site presence is required with opportunities for growth and competitive benefits.