Restaurant Manager - Lead Service & Guest Experience

Caesars Entertainment; Atlantic City (NJ); On-site; USD 62,000 - 67,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking an outlet leader to oversee service delivery, product quality, and guest satisfaction in our dining facility, with a strong emphasis on teamwork.

Candidates should have 3-5 years in food service, a degree in the field, knowledge of high-volume operations, excellent communication and organizational skills, and NJ CER license; responsibilities include budgeting, training, and ensuring compliance with health standards.

Qualifications

• 3-5 years experience in the food service industry or related field.
• Knowledge of large volume operations preferred.
• Good communication skills and organizational ability a must.
• Sound judgment as well as the ability to direct and manage people.
• NJ CER LICENSE REQUIRED

Responsibilities

• Oversees the execution of service delivery, product quality and provides dedicated leadership to the outlet.
• Participates in strategic planning regarding the direction of the outlet.
• Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction.
• Ensures that food is prepared and served according to the desired portions and quality specifications.
• Advises customer on selection of food and beverage items.
• Supervises all dining room personnel within the dining facility.
• Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
• Maintains records of personnel performance, dining room labor costs, other expenses as to china, glass, flatware and current departmental time log.
• Schedules periodic food service employee meetings to ensure correct execution of restaurant policies.
• Responsible for department budget and CER’s.
• Has working knowledge of union rules and regulations.
• Ensures adherence to all Board of Health standards.
• Builds a strong cohesive team by creating an environment of teamwork and lateral service.
• Works closely with other departments to ensure seamless delivery of service for our guests.

Education

NJ CER LICENSE

Job description

Caesars Entertainment in Atlantic City is seeking an outlet leader to oversee service delivery, product quality, and guest satisfaction in our dining facility, with a strong emphasis on teamwork.

Candidates should have 3-5 years in food service, a degree in the field, knowledge of high-volume operations, excellent communication and organizational skills, and NJ CER license; responsibilities include budgeting, training, and ensuring compliance with health standards.