Restaurant Manager - Lead Service & Growth

STK Washington DC; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Dining discounts

Career growth

Paid sick time

Paid time off

EAP

Commuter benefits

Job summary

STK Washington DC is seeking a Restaurant Manager to oversee daily front-of-house and back-of-house operations, ensuring smooth service and a high-energy dining atmosphere. You will lead a team, maintain service excellence, manage schedules, and uphold sanitation, safety, and brand standards while driving guest satisfaction and financial performance.

We offer industry-leading compensation with merit-based raises, comprehensive benefits, paid time off, and growth opportunities; eVerify is used

Qualifications

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager.
• Strong customer service background with a focus on guest experience and operational excellence.
• Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients.
• Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.).
• Strong leadership, communication, and problem-solving skills.
• Acute financial management skills, with experience handling budgets and P&L reports.

Responsibilities

• Oversee daily restaurant operations, including front-of-house and back-of-house management.
• Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience.
• Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations.
• Organize and supervise staff shifts, ensuring optimal floor coverage.
• Implement and uphold company policies and hospitality standards.
• Recruit, hire, and onboard top talent to build and maintain a high-performance team.
• Train and mentor employees in customer service best practices and operational excellence.
• Conduct performance appraisals and provide constructive feedback to improve productivity.
• Foster team morale and motivation, ensuring a collaborative and high-energy work environment.
• Deliver superior service and maximize customer satisfaction.
• Handle guest concerns with professionalism and efficiency, ensuring positive resolutions.
• Uphold THE ONE GROUP's brand image and develop initiatives to enhance its local presence.
• Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships.
• Recommend creative ways to attract new guests, including social media engagement and promotions.
• Monitor restaurant revenue and expenses, ensuring profitability and cost control.
• Identify areas to optimize sales, reduce waste, and improve overall financial performance.
• Work with leadership to develop marketing and promotional strategies to increase guest traffic.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Maintain oversight of inventory and ensure effective purchasing strategies.

Skills

Leadership

Customer service

F&B knowledge

Software knowledge

Communication

Problem solving

Financial management

Tools

OpenTable

Avero

POS systems

Job description

STK Washington DC is seeking a Restaurant Manager to oversee daily front-of-house and back-of-house operations, ensuring smooth service and a high-energy dining atmosphere. You will lead a team, maintain service excellence, manage schedules, and uphold sanitation, safety, and brand standards while driving guest satisfaction and financial performance.

We offer industry-leading compensation with merit-based raises, comprehensive benefits, paid time off, and growth opportunities; eVerify is used