Restaurant Manager — Lead Guest Service & Team Coaching

Burger Burger; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Burger Burger in Minneapolis is seeking a dedicated Restaurant Manager to lead daily operations, oversee staffing, training and guest service, and ensure food quality and safety throughout the shift. The role requires 3 years of supervisory experience, strong customer service skills, and proven ability to manage POS systems, cash handling, scheduling and staff development.

This salaried position offers a full-time schedule with a 50-hour week, and a culture focused on hospitality, teamwork and

Qualifications

• High school diploma or GED.
• 3 years of supervisory experience, including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.

Responsibilities

• Provide positive interaction with guests and maintain relationships.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff.
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas.
• Responds to guest complaints in person or via e-mail.
• Schedules staff and approves shift pickups.
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service.
• Maintain knowledge of service requirements, detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills

Supervisory experience

Customer service

Communication

Time management

Leadership

Staff training

Problem solving

Delegation

Education

High school diploma or GED

Tools

POS systems

Cash handling

Microsoft Office

Aloha

Compeat

Tripleseat

Hotschedules

Job description

Burger Burger in Minneapolis is seeking a dedicated Restaurant Manager to lead daily operations, oversee staffing, training and guest service, and ensure food quality and safety throughout the shift. The role requires 3 years of supervisory experience, strong customer service skills, and proven ability to manage POS systems, cash handling, scheduling and staff development.

This salaried position offers a full-time schedule with a 50-hour week, and a culture focused on hospitality, teamwork and