Restaurant Manager: Lead Guest Experience & Ops Excellence

Dunkin' Donuts; Kinston (NC); On-site; USD 38,000 - 65,000; Full time

Job summary

Dunkin' Donuts is seeking a Restaurant Manager to lead a single restaurant with a focus on delivering great guest experiences, operational excellence, and profitable top-line sales. You will manage opening/closing, staffing, training, and adherence to Dunkin' standards and franchisee policies.

Responsibilities include supervising staff, maintaining safety and sanitation, and driving improvements in guest service and efficiency.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.

Responsibilities

• Recruit, hire, train and supervise restaurant team members and shift leaders.
• Oversee day-to-day operations, including opening/closing, cash handling, inventory, and adherence to brand standards.
• Ensure health, safety, sanitation, and food handling guidelines are followed.
• Deliver exceptional customer service and foster a guest-focused culture.
• Monitor and control costs, waste, and profitability; review guest feedback and implement improvements.

Skills

Leadership

Team management

Guest focus

Problem solving

Time management

Communication

Staff training

Conflict resolution

Education

College degree preferred

Job description

Dunkin' Donuts is seeking a Restaurant Manager to lead a single restaurant with a focus on delivering great guest experiences, operational excellence, and profitable top-line sales. You will manage opening/closing, staffing, training, and adherence to Dunkin' standards and franchisee policies.

Responsibilities include supervising staff, maintaining safety and sanitation, and driving improvements in guest service and efficiency.