Restaurant Manager: Lead Teams, Elevate Guest Experience

Baskin-Robbins; Greencastle (Franklin County); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' Donuts franchisee in the United States is seeking a Restaurant Manager to lead daily operations and drive guest satisfaction. You will oversee staff, uphold brand standards, and manage production, service, and safety protocols to ensure profitable performance.

The role requires strong leadership, financial acumen, and previous supervisory experience in food service. Candidates must be 18+ with a high school diploma or equivalent.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Fluent English

Math & financial management

Restaurant/retail supervision

18+ years of age

High School diploma

Education

High School diploma or equivalent

Job description

Dunkin' Donuts franchisee in the United States is seeking a Restaurant Manager to lead daily operations and drive guest satisfaction. You will oversee staff, uphold brand standards, and manage production, service, and safety protocols to ensure profitable performance.

The role requires strong leadership, financial acumen, and previous supervisory experience in food service. Candidates must be 18+ with a high school diploma or equivalent.