Restaurant Manager: Lead Guest Experience & Growth

IHOP; Woodbridge (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

National Restaurant Association Apeirn

Paid Vacation

Regular Performance Reviews with pay

Meal Program

Family Meal Discounts

Full Insurance

Bob Leonard Scholarship Program

Paid Holidays

Paid Weekly/Direct Deposit

Job summary

IHOP is seeking a Restaurant Manager to oversee daily operations at our Woodbridge location, with emphasis on front- and back-of-house profitability and service standards.

Key duties include supervising staff, enforcing SOPs, recruiting and training, resolving guest concerns, and ensuring health and safety compliance. Flexible schedule required including days, nights, and weekends at IHOP Woodbridge.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP SOP and the restaurant's current operations plan.
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests and handling guest complaints professionally and promptly
• Ensuring compliance with SOP in recruitment, training, operations, food preparation, food safety, sanitation, and security practices
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints
• Completing all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents
• Available to work days, nights and weekends

Job description

IHOP is seeking a Restaurant Manager to oversee daily operations at our Woodbridge location, with emphasis on front- and back-of-house profitability and service standards.

Key duties include supervising staff, enforcing SOPs, recruiting and training, resolving guest concerns, and ensuring health and safety compliance. Flexible schedule required including days, nights, and weekends at IHOP Woodbridge.