Restaurant Manager in Training: Lead Ops & Guest Experience

ANCHOR POINT MANAGEMENT GROUP; Columbus (OH); On-site; USD 26,174 - 45,460; Full time

Job summary

Anchor Point Management Group is seeking a Restaurant General Manager for a Taco Bell unit in Columbus, OH. The GM provides leadership, oversees operations, ensures cleanliness, hospitality, product quality, and speed of service while training staff and modeling expected behavior.

Responsibilities include controlling costs, staffing, performance appraisals, hiring, coaching, maintaining safety and sanitation, compliance with laws, and driving guest satisfaction.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for internal promotion who has completed all required learning zone training and certifications.
• High school diploma or GED is required.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business.
• Legal right to work in the United States.
• Have open availability and the ability to work flexible hours and all shifts as needed.
• Basic math and reading skills.
• Excellent oral and written communication skills.
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• Demonstrated ability to maintain financial controls and coach and train employees.
• A positive, friendly, and courteous attitude.

Responsibilities

• Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels.
• Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality.
• Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements.
• Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals.
• Performs the hiring process for new crew members, shift leaders, and assistant general managers.
• Coaches and councils all crew members and managers and is responsible for training and developing their team to expected certification and performance levels.
• Maintains the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations.
• Ensures compliance with all local, state, and federal laws pertaining to employment.
• Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed.
• Ensures that preventative maintenance procedures are followed for all equipment and facilities and reports any needed repairs to the maintenance department and area coach.
• Ensures excellent levels of guest service on all shifts and properly handles guests’ complaints to facilitate repeat business.
• Provides relevant and timely feedback to area coach on operating results, specifically through the daily call procedure and weekly area meetings.
• Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment.
• Prepares food as needed for guests and training purposes as well as handling the cash register and money when required.

Education

High school diploma or GED

Job description

Anchor Point Management Group is seeking a Restaurant General Manager for a Taco Bell unit in Columbus, OH. The GM provides leadership, oversees operations, ensures cleanliness, hospitality, product quality, and speed of service while training staff and modeling expected behavior.

Responsibilities include controlling costs, staffing, performance appraisals, hiring, coaching, maintaining safety and sanitation, compliance with laws, and driving guest satisfaction.