Restaurant Manager - High-Volume Guest Experience Lead

North Italia; Tucson (AZ); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid time off

HSA

401k with match

Tuition assistance

Next-day pay

Employee assistance

Job summary

North Italia in Tucson is seeking a Restaurant Manager to lead daily operations, elevate guest experiences, and maintain a high-volume, full-service dining environment.

You will manage shifts, schedule staff, partner with the kitchen, coach the team, and run the restaurant with an owner mindset to ensure hospitality excellence every time.

This role offers competitive pay, comprehensive benefits, and growth opportunities within a respected brand.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Demonstrated working understanding of business operations and financials.
• Dependable, reliable, and motivated.
• Able to work ten-hour plus shifts, plus ability to stand, sit, squat, or walk for extended periods of time.
• Must be able to work closing shifts, weekends, and holidays as needed.
• Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Prior POSitouch, Crunchtime, and Open Table experience is a plus.

Responsibilities

• Manage shifts which include daily decision making, scheduling, and planning.
• Understand flavors, aromas, and characteristics of food ingredients and wines to ensure the highest standard in guest experience.
• Manage on-the-fly requests with ease and poise creating a calm and positive work environment.
• Foster an environment of continuous learning, open and honest feedback, and corrective action as needed.
• Actively work the floor with an ability to anticipate opportunities to improve service, help the team, and create efficiencies in table turns.
• Work directly with the kitchen team to evaluate prep levels and food quality prior to each shift.
• Be responsible for running the restaurant as if an owner.

Skills

Leadership

Team management

Customer service

Shift scheduling

Closing shifts

Staff training

Tools

POSitouch

Crunchtime

Open Table

Job description

North Italia in Tucson is seeking a Restaurant Manager to lead daily operations, elevate guest experiences, and maintain a high-volume, full-service dining environment.

You will manage shifts, schedule staff, partner with the kitchen, coach the team, and run the restaurant with an owner mindset to ensure hospitality excellence every time.

This role offers competitive pay, comprehensive benefits, and growth opportunities within a respected brand.