Restaurant Manager: Guest Experience & Growth Lead

Dunkin'; Niles (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' in Michigan is seeking a Restaurant Manager to lead the Dunkin' team and deliver great guest experiences. You will oversee daily operations, ensure brand standards, and drive profitability.

You will hire, train and develop staff, manage schedules, monitor safety and sanitation, and execute promotions. The role requires strong leadership, communication and financial acumen to grow top-line sales while maintaining guest satisfaction.

Qualifications

• Fluent in English for guest and staff communication.
• Strong math and financial skills for P&L and cost control.
• Experience supervising restaurant/retail staff.
• Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations and review performance.
• Provide coaching and feedback; discipline when appropriate.
• Create a guest-first culture and ensure staffing to meet service goals.
• Maintain safe, sanitary operations following laws and brand standards.
• Plan and implement product rollouts and promotions.
• Set sales targets and monitor results.

Skills

Fluent in English

Math and financial management

Restaurant/retail supervisory

Age 18+ and high school diploma

Education

High School diploma or equivalent

Job description

Dunkin' in Michigan is seeking a Restaurant Manager to lead the Dunkin' team and deliver great guest experiences. You will oversee daily operations, ensure brand standards, and drive profitability.

You will hire, train and develop staff, manage schedules, monitor safety and sanitation, and execute promotions. The role requires strong leadership, communication and financial acumen to grow top-line sales while maintaining guest satisfaction.