Assistant Restaurant Manager — Guest Experience Leader

Dunkin'; Niles (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Dunkin' in Michigan, United States, is seeking an Assistant Restaurant Manager to help lead our Dunkin' team and support the Restaurant Manager in developing a skilled crew. This role focuses on delivering friendly guest experiences and profitable top-line sales.

You will recruit, onboard, and develop staff, maintain brand standards, uphold safety and sanitation, and drive productivity and sales through effective coaching and operations management.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age.
• Basic writing skills.
• High School diploma or equivalent.
• Proficient in math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Fluent English

Supervisory experience

Basic computer skills

18+ years

Basic writing skills

High school diploma

Financial management

Education

High School diploma or equivalent

Job description

Dunkin' in Michigan, United States, is seeking an Assistant Restaurant Manager to help lead our Dunkin' team and support the Restaurant Manager in developing a skilled crew. This role focuses on delivering friendly guest experiences and profitable top-line sales.

You will recruit, onboard, and develop staff, maintain brand standards, uphold safety and sanitation, and drive productivity and sales through effective coaching and operations management.