Restaurant Manager - Full Time

Flying Horse Resort & Club; Colorado Springs (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Flying Horse Resort & Club in Colorado Springs seeks an experienced F&B supervisor to lead dining room and bar teams, maintain high service standards, and mentor staff to deliver memorable guest experiences. You will hire, train, schedule, and evaluate front-of-house personnel, ensure health and safety compliance, manage inventory, and collaborate with the Senior F&B Manager to improve guest satisfaction.

A minimum of two years in upscale dining and country club settings is required; strong

Qualifications

• Minimum 2 years of experience hiring and supervising F&B staff in an upscale dining environment.
• Ability to work evenings, weekends, and holidays.
• Country Club experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Oversee setup, organization and service of dining rooms and bars.
• Mentor staff to deliver high-quality service and invent solutions for guests.
• Assist in maintaining equipment, cleanliness, and stock of F&B supplies.
• Hire, schedule and train FOH staff; manage transactions and gratuities.
• Develop strategies to improve guest dining experience and profitability.

Skills

Staff supervision

Customer service

Oral communication

Staff training

Time management

Problem solving

Job description

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.Join us at Flying Horse Resort and Club, your success starts now.ROLE & RESPONSIBILITIES:This position will work hand-in-hand with staff to support, monitor, develop and lead a team in a positive Restaurant environment. Mentoring team members to use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services/products in the industry for the best guest experience.Oversee the set-up, organization and service of the Dining Rooms and Bars to ensure that the highest standards of quality and service are maintainedAssist in maintaining Equipment and Restaurant Appearances. Report any issues and/or necessary work needed to Maintenance with follow up of completionCleanliness of FOH (Front of House) and BOH (Back of House), Employee Daily Log CompletionProvide input to kitchen on menus, special events and presentation efficiencyEstablishing personal but professional rapport with guests and staff alikeRespond to customer complaints quickly and resolve them effectivelyAssist in maintaining inventory and ordering of Restaurant/Bar good and cleaning products in conjunction with Bar SupervisorResponsible for transactions/gratuities that are rung into the POSSpeak with accounting on any discrepanciesIdentify methods our restaurant can use to cut waste, decrease costs, and improve profitsDevelop strategies with Senior F&B Manager to improving our customers’ dining experienceEnsure productivity levels are high and attention to detail is maintained by all team membersAssist in the training of new employees as well as the continuous training of existing staff to uphold high levels of service while also participating in all departmental training sessionsOversee/Enforce staff uniform, appearance, health code and sanitation compliance and requirementsAttend weekly meeting with Senior F&B ManagerInterview, hire and schedule Staff for all Clubhouse Dining operationsQUALIFICATIONS & EDUCATIONAL REQUIREMENTS:Minimum 2 years of experience hiring and supervising F&B staff in an upscale dining environment.Schedule flexibility that includes working evenings, weekends, and holidaysCountry Club experience preferredMust possess customer service skills and strong oral communication skills. Competency in dealing with members and fellow employees under circumstances requiring tact and diplomacy. Must possess the ability to work effectively under time deadlines. Proven ability to develop programs and systems. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.ADDITIONAL NOTES:Will have contact with Lodge Manager, Culinary, Conference Supervisor, Accounting, Food & Beverage personnel and other industry related people while conducting relationships in a manner that will enhance the overall marketing and operational success of the company.This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.BENEFITS FOR FULL TIME JOBS:Flying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid life insurance; and short-term and long-term disability coverage and paid time off. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.