Hotel Front Desk Agent

Flying-Horse-Resort-; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Flying Horse Resort and Club in Colorado Springs invites applications for a Front Desk Agent role. You will welcome and register guests, handle inquiries, and ensure a smooth check-in/check-out experience in a luxury resort setting.

Candidates with prior hotel front desk experience and excellent communication skills will thrive here. This position requires computer proficiency, schedule flexibility, and a commitment to guest satisfaction at a premier Colorado Springs destination.

Qualifications

• High school diploma or equivalent.
• Previous hotel experience – preferably prior Front Desk Agent experience.
• Excellent communication skills.
• Ability to accomplish necessary tasks on the computer.
• Schedule flexibility.

Responsibilities

• Greet and register guests in a confident, professional and friendly manner.
• Perform cashier functions including posting charges, making change, balancing drawers at end of shift.
• Present statements to and collect payments from departing guests.
• Answer phone calls promptly with complete and accurate information.
• Complete items listed on the Front Desk checklist for the shift.
• Follow established key control policy.
• Coordinate with Housekeeping to ensure rooms are clean and ready for guest arrivals.
• Maintain Front Desk supplies.
• Assist with group blocks and rooming lists.
• Assist in training new staff members.
• Provide solutions to problems for guests, associates and management.

Skills

Excellent communication skills

Hospitality experience

Customer service mindset

Education

High school diploma or equivalent

Tools

POS software

Reservation system (OPERA)

Job description

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.Join us at Flying Horse Resort and Club, your success starts now.ROLE & RESPONSIBILITIES:Provides and ensures all guests with a successful experience during their stay while maintaining the integrity of the Lodge and the resort.Greets and registers guests in a confident, professional and friendly manner; assessing needsPerform cashier functions to include but not limited to: post of charges, make change, balance cashier drawers at end of shift, etc.Present statements to and collect payments from departing guestsAnswer phone calls promptly, ensuring complete and accurate informationCompletes all items listed on the Front Desk checklist for the appropriate shiftFollows established key control policyEnsures proper credit policies are followedCoordinate with Housekeeping to make sure rooms are clean and ready for guest arrivalsMaintain Front Desk suppliesRespond to any reasonable task as assigned by supervisor or managerMake, confirm and cancel reservations for guestsMaintain open lines of communication with all employees within all departmentsProvide solutions to problems for guests, associates and managementAssist with Group blocks and rooming listsAssist in training new staff membersAbility to lift, bend, twist, stand and walk for long periods of timeQUALIFICATIONS & EDUCATIONAL REQUIREMENTS:High school diploma or equivalent.Previous hotel experience – preferably prior Front Desk Agent experience.Excellent communication skills.Ability to accomplish necessary tasks on the computer.Schedule flexibility.ADDITIONAL NOTES:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.