Restaurant Manager

Friendly's Restaurants; Pasadena (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A well-known restaurant chain is seeking a Restaurant Manager to ensure smooth operations while maximizing profitability. The ideal candidate will lead the team during peak hours, uphold company values, and focus on delivering exceptional guest service. Responsibilities include training staff, managing guest complaints, maintaining safety standards, and creating a positive work environment. This position requires strong leadership and the ability to handle high-pressure situations effectively.

Responsibilities

• Be a strong Leader and visible on the floor during all peak periods.
• Demonstrate the Vision, Mission, and Values of the company.
• Be involved in the Guest Service experience.
• Respond to guest complaints following the Recovery system.
• Reinforce positive guest experience to encourage repeat business.
• Float the restaurant to ensure a positive work environment.
• Maintain a good work ethic every shift.
• Demonstrate strong character and distinguish yourself as the leader on every shift.
• Training staff to follow restaurant procedures.
• Maintain safety and food quality standards.
• Handle high-stress situations calmly and with good judgment.

Job description

Restaurant Manager

To keep the restaurant running smoothly while increasing profitability and growing sales.

Essential Functions

• Be a strong Leader and visible on the floor during all peak periods.
• Demonstrate the Vision, Mission, and Values of Friendly Restaurants Inc.
• Be involved in the Guest Service experience.
• Respond to guest complaints following the Recovery system.
• Reinforce positive guest experience to encourage repeat business.
• Float the restaurant to ensure a positive work environment.
• Maintain a good work ethic every shift.
• Demonstrate strong character and distinguish yourself as the leader on every shift.
• Training staff to follow restaurant procedures.
• Maintain safety and food quality standards.
• Handle high-stress situations calmly and with good judgment to please guests and keep staff focused on their daily goals.