Restaurant Manager

Faena New York; New York (NY); On-site; USD 90,000; Full time

Job summary

A leading luxury hospitality brand seeks a Restaurant Manager to oversee service operations in New York. In this full-time role, you'll ensure an exceptional guest experience, lead staff, manage complaints, and uphold service standards. Ideal candidates have a strong supervisory background in upscale restaurants and possess excellent leadership skills.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2+ years of supervisory experience in a high-volume or upscale restaurant.
• Proven leadership and coaching skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Lead and manage floor service, ensuring guest touchpoints exceed expectations.
• Handle guest complaints and concerns with discretion and warmth.
• Monitor and coordinate service timing with kitchen and bar teams.

Skills

Leadership

Conflict Resolution

Guest Interaction

Time Management

Multitasking

Education

Food Handler and Alcohol Safety Certification

Tools

POS systems

Reservation Management Systems

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

JOB OVERVIEW

The Restaurant Manager is responsible for overseeing service operations during assigned shifts, ensuring a seamless and elevated guest experience throughout the restaurant. This role supervises front-of-house staff, supports team training and development, and acts as the first point of contact for guest recovery. The Floor Manager is expected to lead by example, uphold La Boca service standards, and ensure that the energy and flow of the floor align with the restaurant’s cultural and service ethos.

This full-time position has an annual compensation of $90,000.

DUTIES AND RESPONSIBILITIES

• Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations
• Monitor table status, service timing, and pacing in coordination with kitchen and bar teams
• Ensure all team members are adhering to uniform and grooming standards
• Conduct pre-shift meetings to communicate daily updates, specials, and priorities
• Greet guests and engage throughout service to ensure satisfaction and anticipate needs
• Manage all guest complaints and concerns, resolving issues with discretion and warmth
• Monitor reservation flow and coordinate with hosts on seating efficiency
• Supervise servers, assistant servers, and hosts during service
• Provide in-the-moment coaching and support to maintain service quality and morale
• Identify training needs and partner with leadership for development plans
• Uphold a team culture of accountability, support, and collaboration
• Assist with opening and closing procedures
• Ensure accurate side work, cleaning checklists, and daily logs are completed
• Monitor supply levels and communicate inventory needs to management

QUALIFICATIONS DESIRED

• 2+ years of supervisory experience in a high-volume or upscale restaurant
• Strong understanding of restaurant floor operations and hospitality standards
• Proven leadership, coaching, and conflict resolution skills
• Exceptional guest interaction and service recovery skills
• Familiarity with POS and reservation management systems
• Food Handler and Alcohol Safety Certification required or obtainable prior to start
• Bilingual in Spanish a plus

SKILLS

• Professional, confident, and approachable demeanor
• Clear communicator with a proactive and composed management style
• Strong time management and multitasking skills
• Energetic presence and natural ability to lead a service-driven team

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Hospitality and Restaurants

Referrals increase your chances of interviewing at Faena New York by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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