Restaurant Manager

Doubletree-By-Hilton; Lawrence (KS); On-site; USD 43,000 - 45,000; Full time

Job summary

Doubletree-By-Hilton in Lawrence, KS is seeking a seasoned Restaurant Manager to oversee daily operations across Front and Back of House, ensuring top-tier service and guest satisfaction.

The role requires strong leadership, F&B knowledge, and financial acumen to manage costs, vendors, and staff performance while maintaining brand standards and community engagement.

Qualifications

• Proven work experience as a Restaurant Manager or equivalent.
• Proven customer service experience as a manager.
• Extensive F&B knowledge and ability to recall ingredients and dishes.
• Familiarity with restaurant management software and Eatstreet.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s image and suggest improvements.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on revenues and expenses (weekly, monthly, annual).
• Promote the brand locally via events and social media/discounts.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols for ongoing operations.
• Assist with all Food and Beverage operations (Banquet Functions).

Skills

Leadership

Customer service

Staff training

Financial management

Vendor management

People management

Communication

Education

BS in Business Administration

Hospitality management

Culinary schooling (bonus)

Tools

Restaurant management software

Hospitality Management Systems

Eatstreet

Job description

Coordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operationsAssist with all Food and Beverage operations (Banquet Functions)Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar roleProven customer service experience as a managerExtensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staffFamiliarity with restaurant management software, like Hospitality Management Systems and EatstreetStrong leadership, motivational and people skillsAcute financial management skillsBS degree in Business Administration; hospitality management or culinary schooling is a plusWage Range: $43,000 - $45,000/year plus tips